DaMENSCH Customer Story and Case Study- 天美传媒

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天美传媒
- Automate
  Logistics automation platform
- Track
  Branded order tracking
- Notify
  Automated notification engine
- Allocate
  ML based carrier allocation
- Predict
  Delivery date prediction
- NDR Follow Up
  Failed delivery management
- ReturnsPro
  Returns & Exchange
- Manage COD
  COD Reconciliation
- Analyse
  Analytics & Reporting
- B2B
  B2B & MPS Solutions
- Integrate
  Multi-Carrier platform
Integrations
- Carrier
  500+ Carriers including FedEx, UPS, Blue Dart, Amazon, Delihivery etc.
- WMS/OMS
  Pre-built integrations including SAP, Increff, etc and custom integrations with your in-house software
- Storefront
  Easy integrations with Shopify, Magento, Woocommerce and your custom storefront
- Communication Platforms
  Send notifications via any channel: SMS, Email, IVRS, WhatsApp and marketing tool
Solutions
- D2C Brands
  Enhance post-purchase experience for orders from your own website
- Retailers
  Logistics automation for businesses with retail presence
- Quick Commerce
  Enabling brands to delight customers with lightening fast deliveries
- Marketplaces
  Manage both your sellers and end-customers via 天美传媒
- B2B/MPS
  Automate operations for your bulk-shipping orders
- Banks and Fintech
  Track your cards and documents seamlessly
- Fulfillment services
  Aggregators, carriers, fulfillment softwares- we have something for you!
Pricing
Resources
- Complete API documentation of 天美传媒
- Customer Success Stories
  See the results achieved by companies using 天美传媒
- Blogs
  Latest articles on trends in logistics and supply chain
- Check out all new product updates at 天美传媒
Company
- About us
  Everything about 天美传媒 you need to know
- Careers
  Join us and be a part of the team that is revolutionizing logistics.
- Press
  Featured in leading publications including YourStory, Deccan Chronicle and The Times of India
- Contact us
  Write a message to us in case of any queries here!
- 天美传媒 is SOC2 Compliant, GDPR compliant and also possesses ISO certifications.
- Partners
  List of all 天美传媒 partners in various industries

How DaMENSCH Reduced RTO Rate by 54% With 天美传媒

天美传媒's smart EDD functionality, delay alerts feature and branded tracking page improve customer satisfaction and reduce customer queries.

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A Knotty Mess of Logistics

Before teaming up with 天美传媒, DaMENSCH wrestled with multiple challenges in their logistics and post-purchase operations. From the weary manual handling of logistics to the migraine-inducing trial-and-error approach to shipping, they found themselves fending off customer complaints and burdened with sky-high return-to-origin (RTO) rates.

On top of that, battling failed deliveries added to their woes, leaving a sour taste in their teams' and customers' mouths post-purchase.

These hurdles were more than just bumps in the road; they were roadblocks to DaMENSCH's mission of delivering a seamless customer experience and stunting their revenue growth.

To Tailor Their Ops....

DaMENSCH needed a solution that would :

1. Automate their logistics operations.

2. Improve failed delivery management.

3. Reduce Return to Origin (RTO) percentage.

4. Enhance the post-purchase customer experience.

Custom-fit Like a Glove

天美传媒 helped DaMENSCH allocate carriers to shipments more efficiently, reduce manual processes, improve communication with customers for failed deliveries, and provide a better tracking experience for in-house teams and customers.

All Buttoned Up!

Thanks to 天美传媒, DaMENSCH stepped up their logistics game big time! They got a 30% boost in efficiency, automated order tracking across carriers, and even added Expected Delivery Dates to their website for improved conversion. Plus, 天美传媒's magic flagged shipping delays, cutting late deliveries by 15% and customer complaints by 31%. And with a 54% drop in returns, their operations are looking sharper and their bottom line brighter!

DaMENSCH X 天美传媒, with smooth post-purchase updates, DaMENSCH's customers are happier than ever.

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About DaMENSCH!

DaMENSCH is a dynamic Direct-to-Consumer (D2C) essential wear brand that made waves since its founding in 2018.

Renowned for its innovative and sustainable menswear, DaMENSCH is synonymous with comfort, contemporary style, and consciousness.

As a leader in the innerwear segment, the brand has quickly risen to prominence, reaching significant milestones in quality, durability, and consumer reach.